In a world of auto service centers where you feel you can’t trust the team, this VW team stands out. I have always had the issues explained well, never felt pressured or not listened to. The front of center staff are great to talk with and have taken good care of my GTI.
They were very nice and helpful.
Great service!
Bethany, Tom & Rick were very attentive & thorough!
It is always a pleasure to go to Bud Brown VW for service. Always receive prompt courteous service from a well trained staff.
I just purchased my fourth Volkswagen from Bud Brown Volkswagen. My salesperson, Jason, was very knowledgeable and didn’t try to pressure me. Overall, a great experience!
Adequate service provided.
The staff at Bud Brown are and have been absolutely great. From Bethany, who was always our service rep, contact in all of our 2013 Jetta VW Wagon matainence. That we purchased from another VW dealership on Lee's Summit MO. Won’t go back to Lee's Summit. It was time to trade our Jetta Sports Wagon. Jason W. (*sales) is and continues to be amazing. We got there at 6 pm and ended up working a deal late in the evening. Jason (sales), finance, and the manager stayed late after close to take care of us and complete our lease. ...
This was the best experience we’ve had at a dealership! Everyone was very knowledgeable, friendly, efficient, and not pushy at all.
I was impressed how quickly and easy the process was on purchasing a vehicle. Cody helped me through the process and did an excellent job explaining all the documents. A very friendly management team. I’ would recommend you this dealership.
Great price on tires and oil change. The team answers my questions and is very good about communicating the status of when my vehicle is ready for pick up. I also appreciate the lot is well lit at night.
Courtesy and professional service
Steve is the best service consultant I've ever worked with regardless of dealership. He's honest, fair, responsive, truly seems to prioritize the customer's needs, and truly seems to love his job.
Bethany is the best. The customer service and attention to detail that she provided was GREAT. TY!
SERVICE TEAM POLIKTE AND EFFICIENT
They do quality work, it is right every time.
Very quick and friendly service.
Very easy to work with.
Service department is top notch. They got my steering wheel repaired in an hour, even with a full waiting room and on a Saturday. I didn’t even mention it to them, but they also tightened up my very annoying squeaky door! Highly recommend them if you need to get your VW repaired.
Bud Brown Volkswagen definitely performed satisfactory service. I worked with Steve Hill. He knew what he was talking about and was very helpful and knowledgeable. If I could I’d give him 5 stars separate from this review. The whole crew there knew what they were doing and offered much more affordable pricing than the nearby Molle VW. Molle was charging me $5800 for a fix that Bud Brown charged me like $2500 for. They were honest, straightforward, helpful, and had all around great service, both to my car (which runs smoothly now) and to me as a customer. Definitely will be going ...
Sales rep was very friendly and helpful. We have bought and leased VW from Bud Brown in the past and have always had good service. We had questions concerning the radio and the Gen. Manager took care of issue the same day.
Noah the salesman was great. Finance department worked with us. Bought 2 cars at once.
This is a default rating: The dealership was the closest to my residence and my need to get out of my previous VW within 3 weeks made the purchase necessary. Bud Brown provided the purchase with the least amount of undesirable outcomes.
They are prompt to address concerns, honest with the issues and follow through with promises
The dealer facility is clean and nice. People are friendly. Steve Hill helped me and made sure to fix my car properly. While it took a while to repair the rear window (and defroster) and the footwell flooding issue, they were able to fix it and no problem since the repair. I wish they had shuttle service for both ways. Other VW dealer provided but this one didn't. Or I wish they could provide a loaner car since I didn't have my car for 2 weeks.
We appreciate you for considering us to tackle all of your automotive needs. We know there are other car dealers in Olathe that you might be tempted to go to. However, we’re striving to be different than the rest of our competitors. We’ve been the premier dealership for many Overland Park shoppers for a long time and that’s not by coincidence. Our team of experts is not only knowledgeable, but they’re also friendly so that you don’t have to be hesitant about coming to us with any concerns. Whether you need a new Volkswagen near Kansas City or you want to keep your current ride in excellent shape, we’re here to help. Visit us today at Bud Brown Volkswagen and our car dealer in Olathe will address all your automotive demands.
After you’ve taken a look at our inventory of new Volkswagen in Olathe and comprehensive pre-owned vehicles, you might be lead to believe that this is where your car buying journey will become stressful. However, unlike other new car dealers and Olathe used car dealers, we make purchasing your next Lenexa commuter as easy as possible. Our team of finance professionals has plenty of advanced tools and a great relationship with our lenders so that you can ensure you’re getting the best possible rates on a pre-owned vehicle or new Volkswagen near Kansas City. So, what’re you waiting for? Visit our new and Olathe used car dealer today to begin working with our world-class finance team.
Our commitment to you continues well beyond the date of purchase on one of our pre-owned vehicles or new Volkswagen in Olathe. Our new and Olathe used car dealership doesn’t just consist of a sales showroom. In fact, we have a full service and parts department that’s ready to keep your vehicle on Shawnee roads for many years to come. Our parts team can help you find the perfect OEM parts or accessories for your DIY auto project. On the other hand, our service technicians can help keep your Volkswagen in Olathe in tip-top shape so that you don’t have to worry about being stranded on the side of the road. To stylize or keep your vehicle in optimal condition, turn to the high-level service and parts department at our car dealer in Olathe today.
There’s no need to put up with subpar customer service when you work with the experts at Bud Brown Volkswagen. Furthermore, we have the Bud Brown limited lifetime warranty that you won’t find at any other dealership. We’re ready whenever you are to handle all of your automotive requirements. Whether that means helping you find the perfect Volkswagen near Kansas City or providing you with maintenance advice, we truly are your one-stop-shop dealership. If you have any questions or concerns you’d like to get assistance with, you can always contact us online or stop in at our Olathe dealership. See you soon!